Return to Top

Quotation Process pdf

QUOTATION PROCESS

At PEI, we view the Quotation Phase of a project as a joint engineering and sales activity whereby the basic design of the enclosure is conceived so that pricing and lead-times can be presented. During the quotation process we are concerned with both the technical and administrative side of our business such that we strive to understand what the customer wants and needs while at the same time providing a basic understanding of who we are, what we do, and how their particular project will be designed and manufactured.

Quotation Timing
When a company submits a Request for Quotation (RFQ) to PEI, we acknowledge via fax or e-mail receipt of the request and a projected date that the quotation will be submitted. Unfortunately, due to possible transmission errors or associated technical problems, either the RFQ or our quotation submission may not have been received. Therefore, if an Acknowledgment has not arrived within 24 hours, our customers are urged to contact us to verify that we received the initial RFQ.

Quotation Content
Once the quotation has been developed, we will submit a written quotation via fax or e-mail for the project covering the two primary issues of pricing and lead-times Among the specific information that will be included on the quotation will be:

• Design and Engineering price (NRE)
• Lead-time for presenting assembly drawings
• Prototype price
• Lead-time for delivering prototype part(s)
• Production quantity prices at various purchase quantities
• Lead-time for initial production run quantity
• Enclosure style
• Enclosure overall size
• Plastic material identification
• Plastic material nominal thickness
• Shielding requirements
• Decorating (silk screening) requirements
• Painting requirements
• Special notes

Disclaimer
Finally, it should be noted that estimating is not an exact science and all data presented are subject to change, as needed. As a project evolves, there may be additions, deletions, or modifications to the design or function of the product that would impact the initial quotation and/or delivery schedule. At PEI, we will do everything possible to keep a project on target and, when changes are needed, communicate deviations, accordingly. However, under no circumstances do we guarantee delivery schedules or prices and we reserve the right to modify any such data as the situation requires.

Return to Top

Return to Top

Lead-time Policy

LEAD-TIME POLICY

Our standard lead-times are 2 weeks prototype delivery, 2 weeks production parts delivery. Based on the project and our then current workload, the prototype delivery may be sooner or later, without affecting the production parts lead-time. If the prototype delivery is the primary concern, then we will focus on that lead-time., accordingly.

These lead-times are based on a standard style enclosure made with in-stock or readily available materials and components. While it is difficult to clearly define what a standard style enclosure includes, we can provide some basic guidelines that paint a generic picture of what we view as 'standard.'

To PEI, a standard enclosure will include the following attributes:

• The enclosure will consist of six or seven sides, with no more than one sloped surface.
• The access will be through the removal of a single straight or bent panel that does not include additionally attached surfaces.
• All materials including plastic sheets, components, hardware, etc., will be either in-stock at PEI or readily available from vendors.
• The enclosure will be used in a normal office setting and/or will not require special consideration for environmental issues (i.e.: abnormal amounts of dust, moisture, impact, shock, temperatures, etc.)
• Curved, rounded, arced, or compound angled surfaces are minimal and will not require developmental activities beyond what has been previously produced by PEI.
• Painting, silk screening, or special shielding will not be included for the prototype part.

Again, it should be noted that the above list is only a guideline and not an absolute guarantee of delivery. Many projects that we undertake do not fit this guideline, yet we are still able to deliver within the '2 plus 2' week time frame. On the other hand, based on our backlog in engineering or manufacturing, as well as other circumstances beyond our control, even projects that fit the above guidelines are extended beyond the '2 plus 2' week projection. When such situations occur, we will communicate to the customer any changes, accordingly.

All lead-times are based from the time that PEI receives the appropriate document and/or approval from the customer. In particular: lead-times are stated as follows:

Design and Engineering
From the date that a PO Or payment (noncredit accounts) has been received at PEI. For new customers, credit approval or payment (check or credit card) must be received prior to us accepting the order.

Prototype Part
From the date that PEI receives the customer's written approval of the assembly drawings - WITHOUT CHANGES. All changes made to an assembly drawing by the customer will be incorporated into our design model and then resubmitted to the customer for final approval.

Production Parts
From the date that PEI receives the customer approval of the prototype part. If changes to the prototype are required, we will evaluate the significance to determine if a subsequent prototype part is required. If so, then production part lead-time. will be measured from the date that the final prototype part is approved.

Custom Lead-times
About 20 percent of the projects we undertake involve products that incorporate unique designs that do not fall within our guidelines for a standard enclosure. For those products, it is very difficult to define a timetable at the onset of the project with a firm sense of certainty. As such, our first criterion is to determine the overall scope of work involved versus the schedule that the customer requires. If in our estimation we are not able to meet the customer's delivery plan, we will submit an alternative plan that we believe is achievable and will be acceptable based on the information we have. Typically, such a plan does not state specific dates, rather, it would state a timeframe within which all the activities required to deliver a prototype or production parts would be shipped. As an example, such a plan would simply state that we will deliver 25 production pieces by the beginning, middle, or end of a particular month, as opposed to specific dates for the assembly drawings, prototype part, and production parts.

If we do not believe we can meet the delivery requirements of the customer, we will excuse ourselves from the quotation project, all together. It is our corporate philosophy not to take on a project and make a promise of delivery that we know up front is not achievable.

Expediting Program
While our standard lead-times are quite short, we are sometimes asked to produce a prototype part or a small production quantity in such a short amount of time that our schedule has to be modified and higher costs are incurred. To accommodate such requests, we have developed an expediting program that we are willing to use when feasible.

Please note that while our Expediting Program states a scale of added fees based on various lead-time. reductions, we are not always able to offer the program at the time of the request. There are countless variables involved with any production operation with many of them outside a company's control. Therefore, before an expediting order is accepted, each request is evaluated to determine if the schedule is achievable based on our then current engineering and production workload. Once we determine that we can accommodate an expediting request, we will present a brief outline of activities and milestone dates that must be met by both PEI and the customer in order to meet the accelerated schedule.

For more information on this subject, please see Expediting Program by clicking on the PDF button located on this web page.

Disclaimer
Finally, it should be noted that estimating is not an exact science and all data presented are subject to change. As the project evolves, there may be additions, deletions, or modifications to the design or function of the product that would impact the initial quotation and/or delivery schedule. We will do everything possible to keep a project on target and, when changes are needed, communicate deviations, accordingly. However, under no circumstances do we guarantee delivery schedules or prices and we reserve the right to modify any such data as the situation requires.

Return to Top

Return to Top

Special Order Materials
Policy pdf

SPECIAL ORDER MATERIALS POLICY

1. Plastronic Enclosures, Inc. will use special materials in the fabrication of product for its customers with the following agreement and liabilities associated with acceptance of this agreement
2. Special Order Materials refers to those materials and/or supplies that are not listed on Plastronic Enclosures, Inc.'s Standard Materials List and are purchased solely for a specific customer's needs.
3. Special Order Materials may refer to any material that is altered from its original condition in order to meet a customer's requirements.
4. All Special Order Materials must be ordered and pre-paid by the customer prior to PEI beginning work on the project.
5. Plastronic Enclosures, Inc. will not supply Special Order Materials as part of the product nor will PEI include the costs for Special Order Materials in the prototype or piece part prices.
6. Special Order Materials purchased by PEI's customers can be "drop shipped" to our facility within 30 days of the first quantity release date.
7. PEI will use customer supplied Special Order Materials for the manufacture of that customer's product, exclusively.
8. Special Order Materials that are in Plastronic Enclosures, Inc.'s inventory in excess of 60 days following the completion of the order will be assessed a storage charge per our current Customer Inventory Storage Fee schedule.*
9. Under no circumstances will Plastronic Enclosures, Inc. be responsible for any costs associated with Special Order Materials unless expressly authorized in writing by an authorized PEI Manager prior to enacting this agreement.
10. PEI does not guarantee the yield on orders produced with Special Order Materials nor will PEI be responsible for the replacement or compensation for additional materials required to produce the customer's order(s).
11. Plastronic Enclosures, Inc. reserves the right to modify or cancel this agreement at its discretion.
12. This agreement must be signed by an authorized employee of the customer and will not be bound by any verbal agreements or statements made prior or subsequent to enactment.

* Upon receipt of written authorization, excess Special Order Materials will be disposed by Plastronic Enclosures, Inc.

Return to Top

Return to Top

PEI Credit Policy pdf

PEI Credit Application pdf

For your convenience, we
accept the above credit cards

PEI CREDIT POLICY

Because all products manufactured by Plastronic Enclosures, Inc., are custom designed and made to order, we find it necessary to establish credit and payment policies that ensure we do not have to pass on higher prices caused by producing enclosures for which we are unable to sell or receive payment. In our attempt to control these types of costs, we have established credit policies that we believe are disciplined yet flexible enough that any size company can do business with us.

• All new accounts are placed on a Prepaid status until credit is established with our Credit Department. In order to establish credit:
  • A company must provide proof of having been in business for at least 2 years. Companies with less than two years of business history are placed on a Prepaid basis for the first 3 purchase orders (call Customer Service for further details).
• An authorized representative from the company must complete our standard credit application and submit it to our credit manager prior to an order being accepted and/or initiated by our engineering or manufacturing group.
  
• In order to establish credit, an authorized representative from the requesting company must complete our standard credit application and submit it before an order will be accepted.
• If no credit has been established or if a company does not wish to submit a credit application, then payment must be received prior to commencement of any work.
• We accept Mastercard, Visa, and American Express for those companies who wish to pay by credit card.
• all International Orders (excluding Canada) are Prepaid via check drawn on a US bank, wire transfer, or credit card. Additionally, all currency is in US Dollars $.

For those customers who have established credit with PEI, all Design and Engineering charges will be invoiced at the time that the engineering work begins. Set up charges, prototype parts, and production quantities will be invoiced upon shipment of those items.

Lastly, please note that our standard payment policy for credit accounts is F.O.B. Piscataway, NJ, net 30. Any account that becomes delinquent is subject to being placed on credit hold and all future orders may be subject to CIA status until credit can be reestablished.

We trust this subject will not be a concern for your company and that our business relationship will be mutually satisfying and financially rewarding for both of our organizations.

If you have any questions regarding this subject or if you need to speak with someone about establishing credit with Plastronic Enclosures Inc., please do not hesitate to call our Customer Service Department and one of our representatives will be glad to direct your inquiries to the proper individual here.

Return to Top

Request Info

View Enclosures

Return to Top

Purchase Procedure pdf

For your convenience, we
accept the above credit cards

PURCHASE PROCEDURE

Before product or design services can be ordered from PEI, the part must be submitted for a quotation within the previous 60 days. If a company is purchasing additional quantities of an existing product, submitting an order will initiate a review of the last quotation and if it has been over 60 days, a 'Re-quote' will be generated.

PEI accepts only written requests for product or design services; verbal requests are not formally scheduled until the document arrives either by fax, e-mail, or postal mail.

Minimum Order Values
Due to the high cost of producing custom product, we do require certain minimums in order to keep our prices from escalating out of control. Those minimums are as follows:

• Minimum Order Value of $400
• Minimum Production Order Quantity of 25 Units/Parts
• All D&E and/or Prototype Orders MUST Include a Production Quantity when the P.O. is Placed

Ordering with Purchase Order
If the customer has established credit with PEI and they are in good credit standing, then the PO will be accepted and the order will be entered into our system as of the date that it is received at our office. Please note that all orders are entered into our schedule in the sequence in which they are received. However, for those occasions when delivery is needed sooner than our normal schedule will allow, we offer expediting services whenever possible. For more information on that policy, please visit our Documents web page and view the PEI Leadtime and Expediting Program.

Credit Card Purchasing
For customers purchasing product or services with a credit card, we must receive both the credit card information as well as a PO or purchase letter on company letterhead. As for those customers who have established credit with us and are purchasing product or services, we require specific information in order to process the order, regardless of payment method. In particular, the information we require is as follows:

• PEI name and CORRECT address
• Company Name
• Ship To address
• Purchasing individuals name
• Date of purchase order
• Customer's and/or PEI's part number including revision level
• PEI Quotation number
• Quantity of product to be purchased
• Ship date(s) and release quantities
• Total amount of PO value

Please note that if the above information is not provided at the time of ordering, then the order will not be entered into our system until we obtain that information. In order to avoid delays, we strongly urge all customers to provide the above information at the initial time of ordering product.

Order Acknowledgement
Once an order is received and all information is verified, we will reply with a written Acknowledgment stating the above information. Please note that we will do everything possible to honor requested ship dates, however, we do not guarantee or warrantee ship dates. For more information on this, please refer to our Terms and Conditions policy, which can be found on our Documents web page under the heading 'Customer Service'.

Return to Top