Ordering OSD Product
Please visit our parent company, Toolless for more information.Ordering OSD parts is the same as ordering our custom enclosures as detailed on our Documents page. You begin by having your part quoted. Once that is done, the next step is to order the part and make payment arrangements.
Submitting a Purchase Order
All purchases must be in writing and submitted to PEI on a purchase order or written on company letterhead. Your P.O. should list the following information:
- Our company name and correct address as the 'seller'
- Your company's name, address, telephone number, fax number and/or e-mail address, and the name of the authorized person placing the PO
- Quotation number and/or product number (for reordering of existing parts)
- Quantity required
- Price per part
- Due date
- Shipping method (our standard is UPS ground)
Credit and Payment
If you have not established credit or are not planning to do so, you can use a credit card or wire transfer. We accept VISA, MasterCard, and American Express.
Due to the customization of the product involved, we do not accept COD purchases. As such, if you plan on purchasing without establishing credit or without using a credit card, then you must submit payment along with the purchase order. Please note that P.O.s received without established credit, credit card information, or advance payment will not be scheduled or entered into our system until such arrangements are made. Also, regardless of payment method, a PO must be submitted, as noted above.
For more information about our Credit Policy or related topics, please visit our Documents page.
PO Acknowledgment
All purchase orders are acknowledged in writing via fax or e-mail within 1 business day. If you do not receive such an acknowledgment, please contact our customer service department.
For more information on purchasing product or related topics, you can visit our Customer Services page or contact our Customer Service department by e-mail or telephone, 425-493-1223.