Product Ordering
Please visit our parent company, Toolless for more information on custom plastic enclosures.Before product or design services can be ordered from PEI, the part must be submitted for a quotation within the previous 60 days. If a company is purchasing additional quantities of an existing product, submitting an order will initiate a review of the last quotation and if it has been over 60 days, a 'Re-quote' will be generated.
PEI accepts only written requests for product or design services; verbal requests are not formally scheduled until the document arrives either by fax, e-mail, or postal mail.
Minimum Order Requirements
PEI is a production shop operation geared to the low-volume customer. With this in mind, our design and prototype services are provided for those projects that are destined for minimum production quantities. As such, we do NOT provide provide design engineering and/or prototype services without a production order.
Furthermore, in order to keep our prices cost effective for our customers, we have established minimum purchase targets. Those minimums are as follows:
- Minimum Order Value of $400
- Minimum Production Order Quantity of 25 Units/Parts
- All D&E Orders MUST Include a Production Quantity at Time of Ordering
Ordering with Purchase Order
If the customer has established credit with PEI and they are in good credit standing, then the PO will be accepted and the order will be entered into our system as of the date that it is received at our office. Please note that all orders are entered into our schedule in the sequence in which they we received. However, for those occasion when delivery is needed sooner than our normal schedule will allow, we offer expediting services whenever possible. For more information on that policy, please refer to that policy under our Process web page.
Credit Card Purchasing
For customers purchasing product or services with a credit card, we must receive both the credit card information as well as a PO or purchase letter on company letterhead. As for those customers who have established credit with us and are purchasing product or services, we require specific information in order to process the order, regardless of payment method. In particular, the information we require is as follows:
- PEI name and CORRECT address
- Company Name
- Ship To address
- Purchasing individuals name
- Date of purchase order
- Customer's and/or PEI's part number including revision level
- PEI Quotation number
- Quantity of product to be purchased
- Ship date(s) and release quantities
- Total amount of PO value
Please note that if the above information is not provided at the time of ordering, then the order will not be entered into our system until we obtain that information. In order to avoid delays, we strongly urge all customers to provide the above information at the initial time of ordering product.
Order Acknowledgment
Once an order is received and all information is verified, we will reply with a written Acknowledgment stating the above information. Please note that we will do everything possible to honor requested ship dates, however, we do not guarantee or warrantee ship dates. For more information on this, please refer to our Terms and Conditions policy or contact our Customer Service department.